FAQs

Frequently Asked Questions

How long does it take to process my order?

Orders are processed within 1 business day, excluding holidays. You will get an email with tracking once your order ships.

What is your return policy?

You can request a return within 30 days of delivery. Items must be unused and in their original packaging. See our Return and refund policy for the full steps.

How do I care for my lamp?

Unplug the lamp and let it cool before cleaning. Wipe the base and shade with a soft, dry cloth.

What bulbs do your lamps use?

Bulb details are listed on each product page. If a detail is missing, email us at gilebrooks@gmail.com.

How do I contact you?

Email gilebrooks@gmail.com or use the Contact page.

Frequently asked questions

Is shipping really free?

Yes. Shipping is free on every order, in the US and worldwide.

How long does delivery take?

Orders ship in 1 to 3 business days. US delivery takes 5 to 7 business days. International delivery takes 7 to 21 business days.

What is the return policy?

Return items within 30 days of delivery. The customer pays return shipping. Refunds arrive 5 to 10 business days after we receive the item.

How do I contact support?

Use the contact page. We reply within 1 to 2 business days.